What is the condition of the item you are selling?
We sell Brand New open box items. Most of the time, the item was opened, then was returned to the a retailer. In many cases, units still have their original items and packing intact. All included accessories are always specified in the beginning of Product Description section. Because most consumers care less about the condition of product package, they are buying a brand new product that sells in stores at a great discounted price.
Is the Item Tested?
We test and inspect all our items. Any cosmetic issues are announced in product description. We always do our best to describe and inspect our merchandise to keep our buyers happy and to avoid any misunderstandings. IF you have any question about any product offered for sale, you can contact us via "ask Seller" Link
What type of payment do you accept?
We accept all forms of payment. We accept Paypal, Google Checkout, Money Orders, and Personal Checks.
If you are sending a personal check, please allow 3 business days for check to clear before product is shipped to you. We do not accept COD. Cash is only accepted in case of a pick up. Most buyers prefer to pay via Paypal to take advantage of Paypal's Buyer Protection Policy.
What is the shipping Cost?
Shipping Cost will be displayed below the product title. If shipping is offered for FREE, it will display $0 under shipping. Free shipping only applies to US based and Canadian buyers. If you reside in Mexico, please contact us for shipping quote prior to purchasing the product.
What Carriers do you use to ship?
All items shipped in the United States are shipped via USPS or UPS Ground. we may ship UPS insured if item is too heavy or too fragile.
All Items shipped to Canada and Mexico are shipped via UPS Standard. We will not ship USPS to Canada or Mexico. International buyers are responsible for any custom charges including taxes, penalties, and brokerage fees. We will only pay and shipping charges. Please learn about any associated fees with shipping the item to your country before buying.
Do You ship internationally?
We ship to Canada and Mexico. International buyers are responsible for any custom charges including taxes, penalties, and brokerage fees. We will only pay and shipping charges. Please learn about any associated fees with shipping the item to your country before buying. Also, keep in mind that we do not control time it takes for product to clear customs.
What is your return Policy?
Returns are welcome. Items can be returned within 7 days after receipt of item. Item has to be in the same condition as when received. There is a 20% restocking fee on returned items. S&H fees are not refundable. We inspect all returned merchandise. In case item was found damaged or shows signs of heavy usage, refund may be denied, or you may receive a partial refund.
What if I receive a product and it seems to be defective?
If product is proven to have functionality problem within 7 days of arrival at your location, we provide a refund including shipping costs. Customer pays only for return shipping. Buyer will need to fill out an RMA form with description of defect and ship it back. Refund may be denied if customer does not specify item defect. Returned items must be received within 15 days from the day RMA number is issued. We inspect all returned merchandise. If item was tested and found to be functional, 20% restocking fee + shipping costs will be deducted from refund value.